Security

How Secure is CU Online?

Naturally security is a significant concern to Internet users. Tongass Federal Credit Union is connected to the Internet in a way that keeps all the credit union's internal systems and member information away from prying eyes. We have used every precaution to protect your accounts. Every bit of information sent or received is encrypted, making it unreadable during transmission. We also have a firewall protecting the credit union's host computer. In addition to the systematic precautions that we have taken to ensure information security, your CU Online password ensures that you are the only authorized user with access to your account information. Be sure to change your password every six months or so to ensure its integrity. Keep your password in a secured place and don't reveal it to anyone. No one at TFCU will ever ask for your password.

Can I transfer from my account to my spouse's account?

You should be able to transfer among all accounts on which you are a joint owner. If an account on which you are a joint owner doesn't show up on the "transfer" screen, please call us and we will correct this.

Is there a fee to use CU Online?

There is no fee to use CU Online, unless you want to use the Online Bill Pay function. Then there is a monthly fee of $5.25 which will be automatically deducted from your share draft account.

What type of browser do I need to access the site?

It is recommended to use the latest version of your current browser, we suggest Internet Explorer or Netscape Navigator.

How do I get a CU Online password?

You can call us or visit any branch. You may also fill out a password request online at our website.

Do I need to install any special home banking software?

No, all you need is a PC and an internet service provider. If you currently have internet access you will be able to access your accounts on our Internet web site.