Careers
TFCU is a great place to work with paid time off, medical benefits, retirement options, and great co-workers and members. We deeply value our team members and pride ourselves in paying employees competitive wages and offering career advancement and training! If you’re looking for a great place to work with great benefits look no further!
This position can be based out of Ketchikan or remote. Initial training will take place in person at any of our Tongass FCU locations.
The VSR I will assist members through virtual channels that include online and mobile banking, email, chat, and phone. The VSR I will have superior member service and communication skills, both written and verbal. The VSR I is required to have proficient knowledge of all TFCU products and services and to have the ability to speak about them with members in a knowledgeable manner. The VSR I will be aware of the increased risk from working with members virtually and will follow strict policy and procedure to ensure they are reducing risk to the credit union and its membership. A VSR I is required to have at least 6 months of industry experience. The VSR I will contribute to the success of the credit union through self-motivation and participation in team efforts.
Read the full description here.
For more information or to submit your resume, please email Trish Hup, HR Director at HR@TongassFCU.com.
This position would require training in-branch at any Tongass FCU location, and once fully trained can be either hybrid or remote.
The Deposit Operations Specialist is required to have advanced knowledge of Tongass FCU Operations policy and procedures and can apply applicable rules and regulations for the various deposit account types. They will be responsible for the daily maintenance of member deposit accounts, ACH and wire transfers. They will be responsible for the oversight of tax-sheltered accounts, dormant accounts, and annual escheatment. The Deposit Operations Specialist must demonstrate a positive attitude and be capable of working independently with minimal supervision and with attention to detail. The Deposit Operations Specialist will contribute to the success of the credit union through self-motivation and participation in team efforts.
Read the full description here.
For more information or to submit your resume, please email Trish Hup, HR Director at HR@TongassFCU.com.
The Assistant Branch Manager (ABM) will work efficiently and effectively with the Branch Manager to create a positive member experience and work environment. The ABM will assist the Branch Manager in running a successful and compliant branch. The ABM will partner with the Branch Manager to carry out all member service functions, supervisory tasks, and reporting duties. The ABM will primarily oversee the teller line operations of the branch. Typically, the Assistant Branch Manager will have a minimum of 18-24 months of member services experience. The AMB will understand and ensure compliance with all credit union policies as well as state and federal credit union regulations. They will maintain member confidence and protect credit union operations by keeping all member information confidential. The ABM will contribute to the success of the Credit Union through self-motivation and leadership in team efforts.
Primary Functions and Duties:
· Member first always.
· Provide service that aligns with TFCU mission, vision, and core values
· Clearly, openly, and regularly communicate with the Branch Manager.
· Be an account expert and provide exceptional service while assisting with all TFCU account types, including but not limited to; tax sheltered accounts, share certificates, business account services, merchant services and all personal and business account types.
· Assist with all personnel functions within the branch:
o Coach, lead, and motivate branch employees; promote participation in cross sales of TFCU products and services.
o Employee training including; new hire, knowledge maintenance, quarterly requirements, and other updates and changes in policy, procedure, and regulation.
· Learn and maintain expert knowledge regarding TFCU policy and procedure and have the ability to explain them to employees and members.
· Oversee branch inventory and supplies.
· Manage branch strategy; line management, staff placement and scheduling.
· Oversee the teller line operations with the ability to fill in if necessary and perform all teller functions, complete required reports, including outage reports.
· Responsible for the quality and accuracy of branch transactions and member service performance.
· Participate and possibly lead special promotions and events.
· Assist with branch various reports and record keeping.
· Assist in with the FLY program within the community.
· Confidently complete front-end lending processes including; entering loan applications, quoting payments correctly, communicating with the member about what is needed for the loan officer, collecting loan documents, and closing the loan pursuant to regulatory standards, and sending the completed loan package to the loan department.
· Assist Branch Manager with hiring, onboarding, and terminating staff, as necessary.
· Lead staff meetings as assigned.
· Monitor all cash activity within the branch, maintain branch limits, service ATMs regularly, maintain dual control and ensure all staff is following dual control procedures.
· Responsible for proper opening and closing of the branch, branch security, physical control, dual control, and individual accountability of cash and negotiable instruments.
· Perform property evaluations, inspections and assessments.
· Work in partnership with the Branch Manager to create an efficient and effective branch.
· Other duties as assigned.
Knowledge, Skills and Abilities:
· Professional appearance.
· Maintain a positive image within the community.
· Ability to effectively communicate verbally and in writing.
· Excellent listening and customer service skills.
· Education equivalent to a four-year high school education, with preference for higher education including a relevant occupational endorsement or 2 to 4-year degree in business or finance related field.
· Possess a work ethic that includes self-motivation, positive attitude, neatness, punctuality and accuracy.
· Strong math (calculations and concepts involving decimals, percentages, fractions, etc.) and computer skills.
· Ability to work independently and as part of a team.
· Flexibility and willingness to adapt to changing business needs.
· Well organized.
· Must be able to work a complete shift from standing position, as well as lift and carry up to 35 pounds.
Tongass Federal Credit Union is looking for a Mortgage Loan Originator to join our team in Ketchikan!
This position will be responsible for originating mortgage loans using products offered by the Credit Union and lending partners. Works directly with members to receive real estate loan applications, gathers required supporting documentation, analyzes applicant’s credit history, and determines the best product option available. Prepares loan files for processing. Must have a strong understanding of lending guidelines and applicable regulations, including TRID, among other state and federal regulatory requirements.
This is a full-time position located in Ketchikan, Alaska.
TFCU is a great place to work with paid time off, medical benefits, retirement options, and great co-workers and members. We deeply value our team members and pride ourselves in paying employees competitive wages and offering career advancement and training! If you’re looking for a great place to work with great benefits, look no further!
Essential Functions
- Meet with members and assist them with completion of the Uniform Residential Loan Application (URLA) to ensure complete information.
- Gather background information and obtain tri-merge credit bureau report.
- Verify debts, assets, collateral, and applicant’s financial needs.
- Analyze loan application data including debt-to-income ratio, credit history, collateral, Loan-To-Value and Ability-To-Repay.
- Determine eligibility of applicants based on lending guidelines and qualifications.
- Pull flood zone certification reports, title reports and review, as needed.
- Send Adverse Action notices as required. Manager must approve all declines.
- Explain reasons for denial and explore other options for members such as credit builder or inhouse loan products.
- Structure the loan and prepare the file for submission to Processing.
- Work with Processor to issue initial disclosures timely.
- Assist and oversee file processing for Underwriting submission.
- Follow up with Processor to ensure all Underwriting conditions are satisfied upon loan approval.
- Request ARCH Private Mortgage Insurance (PMI) commitments as needed.
- Must be able to discuss mortgage related loan products including conventional mortgage programs, Alaska Housing Finance Corporation loans, USDA, HUD184, FHA, and VA.
- Ensure all loan files adhere to policies, procedures, product guidelines and meet federal and state regulations, as well as investor requirements.
- Monitor pending mortgage loan files to ensure they are closed or canceled in a timely manner.
- Participate in marketing campaigns and loan promotions.
- Build relationships with local real estate agents and other real estate professionals through networking opportunities.
Additional Functions
- Participate in loan department meetings and annual loan goals.
- Maintain an orderly, neat, and clean workstation; cooperate in cleaning and maintaining shared work areas.
- Assist in overall credit union compliance efforts.
- Other duties as assigned.
Job Specifications
- Must obtain NMLS licensing number prior to discussing or originating mortgage loans.
- At least two years of experience as a loan processor in a credit union or financial institution.
- Ability to effectively communicate verbally and in writing.
- Education equivalent to a four-year high school education.
- General computer proficiency with knowledge of the Credit Union core operating system and a variety of software including, BytePro, Loan Prospector, Microsoft Word, and Excel.
- Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
- Ability to work independently and as part of a team.
- Demonstrate organizational skills
- Required continuing education through webinars, workshops, internet courses as assigned.
For more information or to submit your resume, please email Trish Hup, HR Director at HR@TongassFCU.com.
The MSR I is an entry level position responsible for providing a positive member service experience to all members. The MSR I will maintain a basic working knowledge of all credit union products and services with the ability to refer members to appropriate internal resources when necessary. The MSR I will be able to knowledgeably assist members with, and discuss, the duties and functions listed below. They will understand and ensure compliance with all credit union policies as well as state and federal credit union regulations. They will maintain member confidence and protect credit union operations by keeping all member information confidential. The MSR I will contribute to the success of the credit union through self-motivation and participation in team efforts.
A successful candidate:
- Must have professional appearance
- Must be service-oriented
- Have excellent communication skills
- Possess numerical aptitude and intermediate mathematical skills
- Be able to work independently and as part of a team
TFCU provides employees with a professional yet comfortable work environment, competitive compensation, insurance benefits and paid time off. Pay DOE.
Location: Juneau, 8585 Old Dairy Road, K-Plaza 205, Juneau, AK 99801
Email application (download below), resume or questions to HR@TongassFCU.com
Tongass Federal Credit Union is looking for a Mortgage Loan Originator to join our team in Ketchikan!
This position will be responsible for originating mortgage loans using products offered by the Credit Union and lending partners. Works directly with members to receive real estate loan applications, gathers required supporting documentation, analyzes applicant’s credit history, and determines the best product option available. Prepares loan files for processing. Must have a strong understanding of lending guidelines and applicable regulations, including TRID, among other state and federal regulatory requirements.
This is a full-time position located in Ketchikan, Alaska.
TFCU is a great place to work with paid time off, medical benefits, retirement options, and great co-workers and members. We deeply value our team members and pride ourselves in paying employees competitive wages and offering career advancement and training! If you’re looking for a great place to work with great benefits, look no further!
Essential Functions
- Meet with members and assist them with completion of the Uniform Residential Loan Application (URLA) to ensure complete information.
- Gather background information and obtain tri-merge credit bureau report.
- Verify debts, assets, collateral, and applicant’s financial needs.
- Analyze loan application data including debt-to-income ratio, credit history, collateral, Loan-To-Value and Ability-To-Repay.
- Determine eligibility of applicants based on lending guidelines and qualifications.
- Pull flood zone certification reports, title reports and review, as needed.
- Send Adverse Action notices as required. Manager must approve all declines.
- Explain reasons for denial and explore other options for members such as credit builder or inhouse loan products.
- Structure the loan and prepare the file for submission to Processing.
- Work with Processor to issue initial disclosures timely.
- Assist and oversee file processing for Underwriting submission.
- Follow up with Processor to ensure all Underwriting conditions are satisfied upon loan approval.
- Request ARCH Private Mortgage Insurance (PMI) commitments as needed.
- Must be able to discuss mortgage related loan products including conventional mortgage programs, Alaska Housing Finance Corporation loans, USDA, HUD184, FHA, and VA.
- Ensure all loan files adhere to policies, procedures, product guidelines and meet federal and state regulations, as well as investor requirements.
- Monitor pending mortgage loan files to ensure they are closed or canceled in a timely manner.
- Participate in marketing campaigns and loan promotions.
- Build relationships with local real estate agents and other real estate professionals through networking opportunities.
Additional Functions
- Participate in loan department meetings and annual loan goals.
- Maintain an orderly, neat, and clean workstation; cooperate in cleaning and maintaining shared work areas.
- Assist in overall credit union compliance efforts.
- Other duties as assigned.
Job Specifications
- Must obtain NMLS licensing number prior to discussing or originating mortgage loans.
- At least two years of experience as a loan processor in a credit union or financial institution.
- Ability to effectively communicate verbally and in writing.
- Education equivalent to a four-year high school education.
- General computer proficiency with knowledge of the Credit Union core operating system and a variety of software including, BytePro, Loan Prospector, Microsoft Word, and Excel.
- Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
- Ability to work independently and as part of a team.
- Demonstrate organizational skills
- Required continuing education through webinars, workshops, internet courses as assigned.
For more information or to submit your resume, please email Trish Hup, HR Director at HR@TongassFCU.com.
Located in our Loan Center in Ketchikan.
The Loan Officer is required to have proficient knowledge of all Tongass FCU lending products and services and have the ability to speak about them with members in a knowledgeable manner. They will underwrite and cross-sell all types of consumer loan products including real estate loans with accuracy, fairness, and consistency. They will understand and ensure compliance with all credit union policies as well as state and federal credit union regulations. They will maintain member confidence and protect credit union operations by keeping all member information confidential. Typically, the Loan Officer will have a minimum of two years experience in financial institutions, preferably in lending. The Loan Officer will contribute to the success of the credit union through self-motivation and participation in team efforts.
Read the full description here.
For more information or to submit your resume, please email Trish Hup, HR Director at HR@TongassFCU.com.
The MSR I is an entry level position responsible for providing a positive member service experience to all members. The MSR I will maintain a basic working knowledge of all credit union products and services with the ability to refer members to appropriate internal resources when necessary. The MSR I will be able to knowledgeably assist members with, and discuss, the duties and functions listed below. They will understand and ensure compliance with all credit union policies as well as state and federal credit union regulations. They will maintain member confidence and protect credit union operations by keeping all member information confidential. The MSR I will contribute to the success of the credit union through self-motivation and participation in team efforts.
A successful candidate:
- Must have professional appearance
- Must be service-oriented
- Have excellent communication skills
- Possess numerical aptitude and intermediate mathematical skills
- Be able to work independently and as part of a team
TFCU provides employees with a professional yet comfortable work environment, competitive compensation, insurance benefits and paid time off. Pay DOE.
Location: 401 Halibut Point Rd, Sitka, AK 99835
Questions to HR@TongassFCU.com
The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch. The Branch Manager is responsible for creating a positive member experience and work environment. The Branch Manager is also responsible for operating the branch in a way that makes the branch successful and compliant. The Branch Manager will have superior knowledge in all TFCU products and services. The Branch Manager will be a self-motivated team player with excellent communication skills. Typically, the Branch Manager will have a minimum of 24 months of member services experience and will understand and ensure compliance with all credit union policies as well as state and federal credit union regulations. They will maintain member confidence and protect credit union operations by keeping all member information confidential. The Branch Manager will contribute to the success of the Credit Union through self-motivation and leadership in team efforts.
Primary Functions and Duties:
- Members first always.
- Responsible for providing service that aligns with TFCU mission, vision, and core values and that meets federal and state laws and regulation.
- Clearly and regularly communicate branch performance, community updates, employee performance, and other branch information by completing various reports in a timely manner, including but not limited to; weekly reports, Manager’s Checklists, Board Reports, and Branch Statistics.
- Be an expert in TFCU products and services, how the products and services work and who they best fit.
- Cultivate a solutions-based culture within the branch by; setting a superior example, offer members solutions to their needs, regularly engage members in solution-based conversations, etc.
- Oversee all personnel functions within the branch
- Responsible for employee training including; new hire, knowledge maintenance, quarterly requirements, and other updates and changes in policy, procedure, and regulation.
- Responsible for the quality and accuracy of branch transactions and member service performance.
- Actively participate in branch planning and successfully execute the branch business development plan including following TFCU’s marketing plan and implementing the FLY program within the community.
- Confidently complete front-end lending processes including entering loan applications, quoting payments correctly, communicating with the member about what is needed for the loan officer, collecting loan documents, and closing the loan meeting regulatory standards, and sending completed loan package to the loan department
- Learn and maintain expert knowledge on TFCU policy and procedure and have the ability to explain them to employees and members
- Responsible for acting as an account expert, able to open, update and maintain all types of accounts, including general, business, trusts, etc.
- Responsible for proper opening and closing of the branch, branch security, physical control, dual control, and individual accountability of cash and negotiable instruments.
- Perform property evaluations, inspections and assessments
- Perform duties of Senior Member Services Representative position as required
- Stay current on all personal assigned training and assign training to staff as necessary.
- Assist in any member issues that may arise.
- Responsible for the branch facility including, supplies, equipment preventative maintenance and communication concerning other facility needs to Administration
- Attend and actively participate in various meetings outside of branch meetings.
- Other duties as assigned.
Knowledge, Skills and Abilities:
- Professional appearance.
- Maintain a positive image within the community.
- Ability to effectively communicate verbally and in writing.
- Excellent listening and customer service skills.
- Education equivalent to a four-year high school education, with preference for higher education including a relevant occupational endorsement or 2 to 4-year degree in business or finance related field.
- Possess a work ethic that includes self-motivation, positive attitude, neatness, punctuality and accuracy.
- Strong math (calculations and concepts involving decimals, percentages, fractions, etc.) and computer skills.
- Ability to work independently and as part of a team.
- Flexibility and willingness to adapt to changing business needs.
- Well organized.
- Must be able to work a complete shift from standing position, as well as lift and carry up to 35 pounds.
Branch Managers should be available to assist in other branch or microsite locations on a short-term basis, by distance or onsite travel that is reimbursed.
For more information or to submit your resume, please email Trish Hup, HR Director at HR@TongassFCU.com.
The Assistant Branch Manager (ABM) will work efficiently and effectively with the Branch Manager to create a positive member experience and work environment. The ABM will assist the Branch Manager in running a successful and compliant branch. The ABM will partner with the Branch Manager to carry out all member service functions, supervisory tasks, and reporting duties. The ABM will primarily oversee the teller line operations of the branch. Typically, the Assistant Branch Manager will have a minimum of 18-24 months of member services experience. The AMB will understand and ensure compliance with all credit union policies as well as state and federal credit union regulations. They will maintain member confidence and protect credit union operations by keeping all member information confidential. The ABM will contribute to the success of the Credit Union through self-motivation and leadership in team efforts.
Primary Functions and Duties:
· Member first always.
· Provide service that aligns with TFCU mission, vision, and core values
· Clearly, openly, and regularly communicate with the Branch Manager.
· Be an account expert and provide exceptional service while assisting with all TFCU account types, including but not limited to; tax sheltered accounts, share certificates, business account services, merchant services and all personal and business account types.
· Assist with all personnel functions within the branch:
o Coach, lead, and motivate branch employees; promote participation in cross sales of TFCU products and services.
o Employee training including; new hire, knowledge maintenance, quarterly requirements, and other updates and changes in policy, procedure, and regulation.
· Learn and maintain expert knowledge regarding TFCU policy and procedure and have the ability to explain them to employees and members.
· Oversee branch inventory and supplies.
· Manage branch strategy; line management, staff placement and scheduling.
· Oversee the teller line operations with the ability to fill in if necessary and perform all teller functions, complete required reports, including outage reports.
· Responsible for the quality and accuracy of branch transactions and member service performance.
· Participate and possibly lead special promotions and events.
· Assist with branch various reports and record keeping.
· Assist in with the FLY program within the community.
· Confidently complete front-end lending processes including; entering loan applications, quoting payments correctly, communicating with the member about what is needed for the loan officer, collecting loan documents, and closing the loan pursuant to regulatory standards, and sending the completed loan package to the loan department.
· Assist Branch Manager with hiring, onboarding, and terminating staff, as necessary.
· Lead staff meetings as assigned.
· Monitor all cash activity within the branch, maintain branch limits, service ATMs regularly, maintain dual control and ensure all staff is following dual control procedures.
· Responsible for proper opening and closing of the branch, branch security, physical control, dual control, and individual accountability of cash and negotiable instruments.
· Perform property evaluations, inspections and assessments.
· Work in partnership with the Branch Manager to create an efficient and effective branch.
· Other duties as assigned.
Knowledge, Skills and Abilities:
· Professional appearance.
· Maintain a positive image within the community.
· Ability to effectively communicate verbally and in writing.
· Excellent listening and customer service skills.
· Education equivalent to a four-year high school education, with preference for higher education including a relevant occupational endorsement or 2 to 4-year degree in business or finance related field.
· Possess a work ethic that includes self-motivation, positive attitude, neatness, punctuality and accuracy.
· Strong math (calculations and concepts involving decimals, percentages, fractions, etc.) and computer skills.
· Ability to work independently and as part of a team.
· Flexibility and willingness to adapt to changing business needs.
· Well organized.
· Must be able to work a complete shift from standing position, as well as lift and carry up to 35 pounds.
The Microsite Administrator position is a unique position within Tongass Federal Credit Union. A microsite is a self-standing mini branch. The Microsite Administrator will be tasked, and responsible for running the site in accordance with Tongass FCU policies, practices, and procedures. They will be required to multitask and understand several functions of the credit union, including teller functions, loan closing processes, state and federal regulations, and safety and security. The Microsite Administrator will have advanced knowledge in all Tongass FCU products, credit union procedures, and branch related policies. The Microsite Administrator will have the ability to clearly communicate with the Operations Department and assist with community outreach and microsite reporting and goal setting. They will maintain member confidence and protect credit union operations by keeping all member information confidential. The Microsite Administrator will contribute to the success of the credit union through self-motivation and leadership in team efforts.
This job is on-site at 110 Freeman Drive, Unit A, Thorne Bay, AK 99919.
Read the full job description here.
Apply now at the link at the top of this page. Questions? Email hr@tongassfcu.com.
