Fraud Prevention
and Security

PROTECTING YOUR INFORMATION

Tongass Federal Credit Union takes your account safety seriously. We will never call you and ask for sensitive information over the phone or have you click a link on a text message. If you have any questions, concerns, or suspicions regarding emails, phone calls, offers, etc. please contact us.  Remember…when in doubt, reach out!

COMMON TYPES OF SCAMS
  • You've won a prize or inherited something. You need to pay taxes or fees to get the money. And unfortunately, you never get that money but you've paid them for the taxes or fees.
  • They say they're sending you money, but they've overpaid. They ask you to pay back or forward the amount they overpaid. And then their payment bounces.
  • Someone calls and claims that someone you know, a child or grandchild, is in jail and needs money.
  • Someone on an online dating page asks for money to come visit or deal with a problem at home.
  • A work-from-home job or side gig charges you for training or materials, and then you never see a paycheck from them.
  • Pretty much anything involving a wire transfer. Once the recipient walks out with the money, it is gone for good.
FRAUD PREVENTION | Tips to Fight Fraud
  • Check your account regularly. Watch for unexpected transactions or suspicious activity. The most convenient way to monitor your accounts is through online and mobile banking.
  • Keep your PIN and passwords secret. Do not give them to anyone, and never write them down on a piece of paper, in an email, or a text message.
  • Check your statements regularly for charges you don’t recognize.
  • Check your credit reports regularly and watch for accounts you didn't open.
  • Be wary of emails from senders you don’t know – and don’t open attachments you aren’t expecting. Don’t click links in suspicious emails, especially if they claim there’s a problem with your account or ask you to reset your password out of the blue. Go to the site in question by searching for it or typing the URL directly.
  • Remember if someone calls you, they have to prove who they are, not the other way around. So never give your personal information, password or account information to someone who calls you.
  • Keep your devices secure by installing updates, promptly.
  • Research organizations before doing business with them – start with an online search for the group’s name plus “fraud.” Legitimate operations are rarely based out of P.O. boxes.
  • No legitimate business will ever ask you to pay them in gift cards. If you are told to go and buy gift cards, this is a scam.

GETTING HELP
If you suspect you’ve been the victim of a scam or notice any suspicious activity on your account, call Tongass FCU immediately. You can also report it to the Federal Communications Commission.